LSFN Email FAQ

Why did LSFN send me an email asking for my email password?
How do I signup or add a service to my account?
How do I change my password?
Help, I can sign in but I can't send email!
I can login to my account, but I recieve an "authentication failed" message when trying to send an email! 
How do I confgure Mozilla ThunderBird to send and recieve email?
How do I confgure Microsoft Outlook to send and recieve email?
How do I confgure Microsoft Outlook Express to send and recieve email?
What is IMAP?
What is POP3?
What is the basic difference between IMAP and POP3?

 

Why did LSFN send me an email asking for my email password? 
 LSFN Staff will NEVER ask for your password. In fact, no legitimate service provider would ever ask for personal info. Please ignore and delete any message asking for your password, it is SPAM.

How do I signup or add a service to my account?
You can sign up for a new account here, and can add extra services to your account here. You need a LSFN account to signup for extra services.

How do I change my password?
If you know your password, you can change your password here.

I forgot my password - what do I do?

Phone LSFN to reset your password. Tel: (807) 582-3503
Ext: 226 (Terry Moreau) or 1101 (Alfred Favel)

Help, I can sign in but I can't send email!
I can login to my account, but I recieve an "authentication failed" message when trying to send an email! 
When LSFN servers detect that your account is sending an extreme volume of email in a short period SMTP is automcatically disabled for your account. This can occur when you have certain viruses or spyware on your computer that send out SPAM from your account. This can also occur if someone has hijacked your account by guessing your password and is using your account to send out SPAM. You will need to reset your password and phone LSFN to enable your account to send email again. Tel: (807) 582-3503 Ext: 226 (Terry Moreau) or 1101 (Alfred Favel)

How do I confgure Mozilla ThunderBird to send and recieve email?
1. Start your Thunderbird email client
2. Click on File -> New -> Account, then Account Wizard will popup
3. Select Email Account and Next
4. Fill in your name and Email Address and Next
5. Select IMAP for incoming server type
6. Fill in your Incoming server (mail.lsfn.ca) then click on Next
7. Fill in your User Name (you do not need the @lsfn.ca part) and click Next
8. Give this account a Name and Click Next and Finish
9. KNet requires that outgoing mail come from a valid account.
10. Click on Tools -> Account Settings, click on Outgoing Server (SMTP), then click on Edit.
11. The server name should be mail.knet.ca, and under Security and Authentication the checkbox for Use name and password should be checked. Verify that your username is entered in the space provided.
12. Click Okay twice, and you should be all set to send and recieve email through the ThunderBird client

How do I confgure Microsoft Outlook to send and recieve email?
1. Start Microsoft Outlook
2. If you are not prompted to create an account, select Tools --> Account Settings from the menu.
3. Click New..., select Microsoft Exchange, POP3, IMAP, or HTTP and click Next
4. Check the box for Manually configure server settings or additional server types and click Next
5. Check Internet E-mail and click Next
6. Enter your name and email address. For Server Information select IMAP from the drop down menu.
7. Enter mail.lsfn.ca in the Incoming mail server field, and mail.lsfn.ca in the Outgoing mail server field.
8. Enter your username and password
9. Click the More Settings... button and select the Outgoing Server tab.
10. Check the box for "My outgoing server (SMTP) requires authentication" and make sure the "Use same settings as my incoming mail server" is seleted and click Okay
11. Click the "Test Account Settings..." button to verify everything is set up properly.
12. Click the Next button and then click Finish and you should be all set to send and recieve email through the Outlook client

How do I confgure Microsoft Outlook Express to send and recieve email?
1. In Outlook Express, click on the Tools menu then click Accounts.
2. In the Internet Accounts dialog box, click Add, and then click Mail.
3. In the Display name box, type the name that you want other users to see when you send a message, and then click Next.
4. In the E-mail address box, type the e-mail address for the account that you are using (for example, type someone@lsfn.ca), and then click Next.
5. In the E-mail Server Names box, click IMAP for the incoming mail server type (POP3 is the default type), and then type mail.lsfn.ca for the names of your incoming and outgoing mail servers.
6. Click Next.
7. Type your account name and password in the Account name and Password boxes and then click Next.
8. Click Finish.
9. You will be returned back to the "Internet Accounts" setup screen and it will now have the account "mail.knet.ca" listed. Highlight the account and click Properties. 
10. In the "Properties" window, click on the "Servers" tab. Check the box under "My server requires authentication". 
11. Click the "Settings..." button and and ensure "Use same settings as my incoming mail server" is checked, and click Okay.
12. Click Okay once again, and then click Close to close the Internet Accounts dialog box.
13. If you are prompted to download folders from the mail server, click Yes.

What is IMAP?

IMAP is a standard protocol for checking e-mail. You (by using your e-mail client, such as Outlook Express or Thunderbird) can view just the header information, which includes the sender and subject of the letter, allowing you to decide whether to download the message or not. You can also create and manipulate folders or mailboxes on the server, delete messages, or search for certain parts or an entire note.

What is POP3?

POP3 is also a standard protocol for receiving e-mail. With POP3, your mail is saved in a mailbox on the remote server until you check your mail. When you check your mail, all of the mail is immediately downloaded to your computer and is no longer maintained on the server.

What is the basic difference between IMAP and POP3?

IMAP can be thought of as "remote" e-mail storage, while POP3 can be thought of as a "store-and-forward" service. Ultimately they both accomplish similar tasks but often one will suit your needs better than the other.

What are the Benefits of IMAP?

The messages remain on the server, you can access your mail from multiple locations and ensure that your messages are always available for you - you'll be able to view the same messages on your work computer and home computer. Since the messages remain on the server, if your computer crashes you dont have to worry about losing your messages. Also, since you can view just the header information without downloading the entire message, you can delete large messages without wasting time for downloading them.

What are the Benefits of POP3?

Since all of your messages are downloaded immediately, after you check your mail at your computer, you do not need to actually be connected to the Internet to read your email. Also, because the messages are downloaded to your computer you do not need to worry about email quotas because the messages do not stay on the servers.

What are the Drawbacks to IMAP?

There are few. Unlike POP3, IMAP requires continual access to the server and Internet during the time that you are working with your mail.

What are the Drawbacks to POP3?

The major drawback to POP3 is that it is an older protocol that was designed before people were able to easily send large emails with attachments. Because POP3 downloads all the mail on the server at once, people are occasionally unable to successfully receive their messages because POP3 will get stuck or disconnect when trying to download large messages. To fix this people will either need to contact tech support or log onto our webmail system to delete the large messages themselves. Also, if you use POP3 and are traveling or check your mail from multiple locations, you will not be able to view any of your old mail because the messages only exist on the computer on which you originally received your mail.